Support

Press “Settings” button on the phone.
Press 3 to reach “Network Configuration”.
Press 32 to reach “Alternate TFTP”. If it shows “NO” – press **# and then press “Yes”.
Press 8 to reach “TFTP Server 1″. Press “Edit”. Enter IP address of TFTP server (please contact us to get the proper TFTP IP address). Press “Validate”. Press “Save”.
The phone will reload itself.

Press “Settings” button on the phone.
Press 9 to unlock the configuration. Default password is “cisco”. Press “Accept”.
Press 3 to reach “Network Configuration” (network setup).
Press 32 to reach “Alternate TFTP”. If it shows “NO” – press “Yes”.
Press 7 to reach “TFTP Server 1″. Press “Edit”. Enter IP address of TFTP server (please contact us to get the proper TFTP IP address). Press “Validate”. Press “Save”.
The phone will reload itself.

Press “Settings” button on the phone.
Press 2 to reach “Network Configuration”.
Press 24 to reach “Alternate TFTP”. If it shows “NO” – press **# and then press “Yes”.
Press 8 to reach “TFTP Server 1″. Press “Edit”. Enter IP address of TFTP server (please contact us to get the proper TFTP IP address). Press “Validate”. Press “Save”.
The phone will reload itself.

Press “Settings” button on the phone.
Press 3 to reach “Settings”.
Press 3 to reach “Network Configuration”.
Press 26 to reach “Alternate TFTP”. If it shows “NO” – press **#. Press “Number”. Enter the password: 1234. Press “Enter”. Press “Yes”.
Press 8 to reach “TFTP Server 1″. Press “Edit”. Enter IP address of TFTP server (please contact us to get the proper TFTP IP address). Press “Validate”. Press “Save”.
The phone will reload itself.

If you have VVX series phone: Press button “Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Network Configuration->provisioning Server->DHCP Menu
If you have IP SoundPoint series phone: Press button “Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Network Configuration->DHCP Menu-> Boot Server: press “Edit” button and set the value to “Static” (use Right/Left keys to change the value).
Press “Ok”.
Press “Back”.
Scroll down to the “Server Menu” (VVX users just proceed to the next step).
Click “Select”. Set: Server Type: FTP Server Address: IP address provided by Improcom, Contact your sales representative for details.
Set: Server User and Server Password to provided values. Contact your sales representative for details.
Press “Back” 2 times. Select “Save Config”.
The phone will be rebooted. An update of the configuration may take up to 15 minutes.

If the phone doesn’t start to work double check that next values are set properly:

“Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Network Configuration->(Provisioning Server)->DHCP Menu-> Boot Server:Static
“Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Network Configuration->(Server Menu)->Server Type: FTP
Make sure that “Server User” and “Server Password” are set to proper values. Contact support if you don’t know your user/password.
“Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Network Configuration->Server Menu->Server Address: IP_address_provided_by_Improcom.
In some cases you will need to erase old configuration to get the phone working. If all steps above didn’t help – do next:
“Menu”->Settings->Advanced->enter the password: 456->Admin Settings->Reset to Defaults->Format File system.
After this step (wait approx. 5 min till completion) you will need to do initial setup – restart the phone and immediately after restart press “Setup” button. Enter the password (456) and set the values from the step 2 (do not look for the “Menu”. You will be put directly in the “Network Configuration”)