Salesforce.com CTI Toolkit upgrades the cloud with OpenCTI Cloud for Telephony

CTI (Consumer Telephony Integration) now using OpenCTI for Salesforce VoIP Integration Plugins

2014 brought all new tools to Salesforce.com and new OpenCTI for salesforce brings VoIP and business PBX integrations into the cloud.

Salesforce CRM Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems. Before the introduction of Open CTI, Salesforce users could only use the features of a CTI system after they installed a CTI adapter program on their machines. Yet such programs often included desktop software that required maintenance and didn’t offer the benefits of cloud architecture.

What this means:
Prior to the Sping ’15 release of Salesforce.com all CTI integrations were executed on the local end user machine. Complicated software that could not be updated had to be installed. A real security nightmare and a long, drawn out installation process.
Now with OpenCTI developers can:
Build CTI systems that integrate with Salesforce without the use of CTI adapters.
Create customizable SoftPhones (call-control tools) that function as fully integrated parts of Salesforce and the Salesforce console.
Provide users with CTI systems that are browser and platform agnostic, for example, CTI for Microsoft® Internet Explorer®, Mozilla® Firefox®, Apple® Safari®, or Google Chrome™ on Mac, Linux, or Windows machines.

Build CTI systems that integrate with Salesforce without the use of CTI adapters.
Create customizable SoftPhones (call-control tools) that function as fully integrated parts of Salesforce and the Salesforce console.
Provide users with CTI systems that are browser and platform agnostic, for example, CTI for Microsoft® Internet Explorer®, Mozilla® Firefox®, Apple® Safari®, or Google Chrome™ on Mac, Linux, or Windows machines.

And boy did we deliver!

New OpenCTI uses:

  • CTI (Consumer Telephony Integration)
  • JavaScript
  • Visualforce
  • Web services
  • Software development
  • The Salesforce console
  • Salesforce CRM Call Center

Open CTI is a browser-based JavaScript API:

  • It uses browsers as clients to display SoftPhones
  • Matches the API version for any given release. For example, if the current version of SOAP API is 25.0, then there’s also a version 25.0 of Open CTI.
  • Supports the following minimum browser requirements: Internet Explorer 8; Firefox 3.6; Safari 4; or Chrome 11.0.

You already use your phone service and Salesforce. Combine the two using our Salesforce.com CTI in the cloud.

Benefits of Improcom + Salesforce OpenCTI

Benefits of this framework include:

  • Secure, Salesforce based telephony.
  • Call tracking and reporting.
  • one installation for your entire organization. Activate users easily.
  • Compatible with nearly all major browsers.
  • Mac and Linux users can use the Salesforce CTI
  • Easy to use lead entry tools.

Salesforce.com CTI Toolkit upgrades the cloud with OpenCTI Cloud for Telephony