Salesforce Phone System Integration

Salesforce Phone System Integration

Does your business already use VOIP phone service because of its many advantages that it offers to the business environment today? If so, you probably think that you are keeping up with technology as far as your VOIP phone system goes. However, if you are not using Salesforce, which is the number one rated customer relationship manager tool available today, then you are leaving money on the table. Salesforce can be integrated into your existing VOIP phone service to make your customer service tools more robust. It will help you to easily keep track of customer contact information, while at the same time making it easy to input new contact information for prospective customers.

Another strength of having your VOIP phone system integrated with Salesforce is the easy to use interface. One of the things it allows you to do is set up reminders for follow up calls. With its intuitive interface, you will wonder how you ever got things done before your Salesforce phone system integration.

VOIP Find Me Follow Me Feature

One major advantage that a VOIP system has is its find me follow me capability. What this feature does it allows you to set up several different phone numbers to forward a call to if you don’t answer the call at your desk. For example, you can set the system up so if you don’t answer your desk phone within four rings, instead of going to voicemail like normal, you can have it ring your cell phone on rings 5, 6, and 7. If you don’t answer your cell phone, then it can ring another number, your home phone for example. If you don’t answer your home phone on ring 8,9, or 10, then you can have it go to voicemail. No more waiting at the office for that important call that you just can’t miss. With the find me follow feature, you will no longer have to call into your voicemail several times an hour if you are on the road and waiting for an important callback. It can be routed to your cell phone immediately, or after it tries your home first, which ever you prefer.

Salesforce and Database Integration

Your customer database, many might say, is the lifeblood of your business. One great feature of Salesforce phone system integration is that your database integrates quickly and easily with the Salesforce platform. The last thing that you want to do is manually enter each of your contacts, which could range into the thousands, manually into your new system. This will not be necessary with the VOIP integration with Salesforce.

Let us help you improve your customer service by implementing a Salesforce phone system integration. Our experience and understanding the of the technology and current offerings will make your phone system upgrade painless and effective. We will make sure that you understand how to use your new system, which is quite simple, due to the fact that the user interface is user friendly. Call us today at (866) 512-5155 and let us help you get a leg up on your competition.