Salesforce VOIP CTI

Salesforce VOIP CTI

In today’s world of technological advances, if you don’t change with the times, you might be left behind. The old way of maintaining your company’s phone system that uses individual lines that each require monthly payments to the local phone company will soon be a memory. VOIP allows you to take your phone service from dedicated phones lines, to your internet connection. There are many advantages of using the internet for your phone calls. One of the most obvious benefits is the reduction of long distance charges.

Taking the advantages of VOIP phone service, and combining it with our Salesforce CTI (Computer Telephony Integration), is an easy way to reap the benefits of modern technology. Salesforce, the number one CRM (Customer Relationship Management) tool combined with VOIP phone service from Improcom, combines the best of computer technology and Telephony into one easy tool that has an easy to use, intuitive interface. It will allow you to better manage your customer contacts, along with adding value to each incoming call by referencing account information automatically for the associate answering the phone.

Once you start using Salesforce VOIP CTI, you will be asking yourself why you waited so long to upgrade your phone system. With our expertise and knowledge of our system, we will be able to get you set up and working in no time. Our highly trained staff will be able to answer your questions before you make any decisions, so that you can have all the pertinent information you need to make the best decision for your company.

Features of Salesforce VOIP CTI

When you use Salesforce VOIP CTI, you will plenty of tools at your fingertips. One of the tools that is available is automatic account lookup, which displays the account information of the incoming caller so that you know who is calling you. Call notes and follow up tasks makes it easy to log the information about the conversation that you have with each customer, so that it can be referenced in the future if needed. In addition, it allows you to quickly and easily set reminders for a follow up call to a customer or account, so you can make sure you call them when the new feature is available that they inquired about, or to touch bases with them when it is time to renew their subscription or service.

Another feature of Salesforce VOIP CTI is that it can help keep your client database organized. A new caller lead entry tool makes it easy to input contact information for a new customer. Having all your customer contact information entered into a database is much easier and efficient way to organize your customer contacts.

Call Us Today

Let our knowledge and expertise with our Salesforce VOIP CTI help you and your company grow. Call us today at (866) 512-5155 and we will be able to help you find the right service plan so that the Salesforce VOIP integration is something that will demonstrate its value to you and your business immediately.