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VoIP Technology & Customer Service

VoIP Technology & Customer Service Proper communication is one of the most critical factors that contribute to any business’s success today, especially when dealing with customers. Whether you’re a small startup on a massive search for investors or an international corporation that works in unison with branches worldwide, there’s no doubt that communicating with customers […]

3 Ways VoIP Improves Customer Service

3 Ways VoIP Improves Customer Service Voice over Internet Protocol (VoIP) has revolutionized the way companies manage inbound inquiries via telephone. Thanks to functions like automatic call distribution (ACD) queues, businesses now have a much more organized system to field large volumes of calls. Questions from customers are now more efficiently addressed with on-hold features […]

VoIP Phone System Errors. How to Fix 3 Common Issues

VoIP Phone System Errors. How to Fix 3 Common Issues Adapting to new forms of digital hardware is not uncommon for businesses. With the arrival of smartphone devices, many business models have changed to suit mobile online transactions. Because of this, companies need to avoid having problems with their communication systems to retain their customers’ […]

The Basics of VoIP Service Incorporation to Call Centers

The Basics of VoIP Service Incorporation to Call Centers Customer service has evolved significantly from the way it used to be. While customer service techniques carried businesses in the past and went a long way, the same techniques may prove to be inefficient and ineffective today. That’s because of technological advancements. It doesn’t mean that […]

4 Reasons to Utilize VoIP for Call Centers

4 Reasons to Utilize VoIP for Call Centers When it comes to a business phone system, the VoIP system tops the list. The Voice over Internet Protocols (VoIP) is a phone system that’s integrated with both hardware and software and uses the Internet as the transmission medium for telephone calls. The system works when the […]