3 Ways VoIP Improves Customer Service Voice over Internet Protocol (VoIP) has revolutionized the way companies manage inbound inquiries via telephone. Thanks to functions like automatic call distribution (ACD) queues, businesses now have a much more organized system to field
VoIP Phone System Errors. How to Fix 3 Common Issues Adapting to new forms of digital hardware is not uncommon for businesses. With the arrival of smartphone devices, many business models have changed to suit mobile online transactions. Because of
The Basics of VoIP Service Incorporation to Call Centers Customer service has evolved significantly from the way it used to be. While customer service techniques carried businesses in the past and went a long way, the same techniques may prove
4 Reasons to Utilize VoIP for Call Centers When it comes to a business phone system, the VoIP system tops the list. The Voice over Internet Protocols (VoIP) is a phone system that’s integrated with both hardware and software and
