Voip 101

3 Ways a Business VoIP Solution Helps You Scale Better

3 Ways a Business VoIP Solution Helps You Scale Better One of the biggest and most crucial decisions that every business owner must make is when to start planning for growth. There are simply too many things to consider, such as the particulars of staffing, office spaces, capital investments, and …
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Voip 101

3 Ways VoIP Improves Customer Service

3 Ways VoIP Improves Customer Service Voice over Internet Protocol (VoIP) has revolutionized the way companies manage inbound inquiries via telephone. Thanks to functions like automatic call distribution (ACD) queues, businesses now have a much more organized system to field large volumes of calls. Questions from customers are now more …
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Voip 101

Communicating on Cloud: 3 Tell-Tale Signs Your Business Needs VoIP

Communicating on Cloud: 3 Tell-Tale Signs Your Business Needs VoIP Telecommunications remains a powerful tool in any industry, one that sets the foundation for the creation of strategic decisions, relationships, and growth for any business. Improving your organization’s phone plan can help catapult you ahead of the saturated marketplace, especially …
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Voip 101

Why VoIP Must Be on Your List of Lockdown Upgrades

Why VoIP Must Be on Your List of Lockdown Upgrades Whether it’s in the form of managing remote work systems, adopting new practices, or upgrading one’s infrastructure’s security, the number of ways businesses can adapt to the change brought by COVID-19 is limitless. Although many companies in New York were …
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Voip 101

4 Benefits of Utilizing Cloud Communication Technology

4 Benefits of Utilizing Cloud Communication Technology In a modern world, it’s best to ditch out your old and outdated telephone system and opt for a major upgrade. As a small and medium enterprise (SME), you might be faced with limited features and high costs due to your existing private …
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Voip 101

Understanding VoIP: What Makes It Better Than Landlines

Understanding VoIP: What Makes It Better Than Landlines Communication is vital in every business. Whether it’s communicating within your team or to your clients, effectively getting the message across is essential. According to a study by Unified Communications, 61 percent of businesses today with traditional phone systems have eventually switched …
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Voip 101

VoIP for Today’s Businesses. Benefits and Trends in 2020

VoIP for Today’s Businesses. Benefits and Trends in 2020 With the current pandemic affecting all types of businesses and industries, many small to medium enterprises have turned to VoIP services to effectively secure sales and customer interactions. This is because using Voice over Internet Protocol has the ability to connect …
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Voip 101

6 Features You Can Utilize With VoIP Systems for Business

6 Features You Can Utilize With VoIP Systems for Business Telecommunications are an essential part of many businesses today because it helps keep them connected with customers, colleagues, and even shareholders. However, such solutions can get a bit expensive, which may not be a practical and feasible option for smaller …
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Voip 101

Your Quick Introduction to Salesforce VoIP Integration

Your Quick Introduction to Salesforce VoIP Integration Creating and maintaining meaningful relationships with customers are the lifeblood of a growing business. No matter how excellent your offerings are, or how grand your marketing and promotions are, if you can’t connect with your target market, your company just won’t be able …
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Voip 101

5 Ways on How VoIP Can Increase Your Restaurant’s Revenue

5 Ways on How VoIP Can Increase Your Restaurant’s Revenue Customers expect more than just delicious, hearty meals and beverages from your restaurant. To boost your revenue and retain your customers, you should step up your service and make sure to provide your diners with a memorable dining experience. One …
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Voip 101

Our Guide to Setting Up a VoIP System for Your Home Office

Our Guide to Setting Up a VoIP System for Your Home Office More and more companies are shifting to work-from-home arrangements for their teams these days. While distributed work has its benefits, it does take a while to set up a home office that matches the optimizations that companies have …
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Voip 101

Phone Systems: Knowing the Difference Between PBX and VoIP

Phone Systems: Knowing the Difference Between PBX and VoIP Communication is crucial for your business. Because of this, it’s important to invest in a high-quality office phone system that allows you to communicate both internally and externally most effectively and efficiently. Office phone systems used to rely on the traditional …
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Voip 101

VoIP Phone System Errors. How to Fix 3 Common Issues

VoIP Phone System Errors. How to Fix 3 Common Issues Adapting to new forms of digital hardware is not uncommon for businesses. With the arrival of smartphone devices, many business models have changed to suit mobile online transactions. Because of this, companies need to avoid having problems with their communication …
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Voip 101

The Basics of VoIP Service Incorporation to Call Centers

The Basics of VoIP Service Incorporation to Call Centers Customer service has evolved significantly from the way it used to be. While customer service techniques carried businesses in the past and went a long way, the same techniques may prove to be inefficient and ineffective today. That’s because of technological …
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Voip 101

4 VoIP Integrations You Should Get for Your Business

4 VoIP Integrations You Should Get for Your Business A Voice over Internet Protocol (VoIP) is a hardware or software that allows businesses and private individuals to use the Internet as their transmission medium for calls. This sends voice data in packets using Internet Protocol (IP) instead of the traditional …
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Voip 101

Why Your Law Firm Will Benefit Greatly from VoIP Technologies

Why Your Law Firm Will Benefit Greatly from VoIP Technologies Voice Over Internet Protocol, or also known as VoIP is a technology that was developed around 1995 that allowed easier communication amongst people, as long-distance cables were no longer needed to connect people all over the world. With the rise …
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Voip 101

A Comparative Study Between VoLTE & VoIP

A Comparative Study Between VoLTE & VoIP Technology has gone through an intense period of evolution in a time period that seems to have gone by so quickly. Almost everything in the world has some sort of technology integrated into its practice or field nowadays. You have things like food …
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Voip 101

Why Get VoIP for Your Healthcare Business

Why Get VoIP for Your Healthcare Business Businesses without a good customer or support system are more inclined toward failure, especially in the health industry. The health care industry works 24/7, so in this line of business, people need to be fast and efficient all the time. If your health …
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Voip 101

How VoIP Can Help Businesses Survive the Coronavirus Outbreak

How VoIP Can Help Businesses Survive the Coronavirus Outbreak If your business isn’t equipped with work-from-home protocols in the case of extraordinary circumstances, you could be facing some trouble. However, VoIP (or Voice over Internet Protocol) is helping companies stay connected and could be the key to helping your business …
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Voip 101

3 Benefits of VoIP for Businesses Operating During the COVID-19 Crisis

3 Benefits of VoIP for Businesses Operating During the COVID-19 Crisis A lot of businesses all over the world are struggling due to the global pandemic, as many workers are forced to stay home. During times like this, communication is essential for businesses to operate. If you want to keep …
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Voip 101

Will Remote Work Be the New Normal Post-Pandemic

Will Remote Work Be the New Normal Post-Pandemic The global pandemic has made companies across the globe turn to remote work. And with no available cure yet for the virus, business owners and managers are wondering if remote work will become the new norm. The Origins of Remote Work The …
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Voip 101

5 Benefits of VoIP Services for Remote Work Setup

5 Benefits of VoIP Services for Remote Work Setup The telecommute working setup has become increasingly normal this year, especially during the coronavirus pandemic. Not only does it provide staff with flexible working arrangements, but it also helps businesses save money by investing less in office rent and maintenance. Although …
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Voip 101

4 Reasons to Integrate VoIP with Your Business

4 Reasons to Integrate VoIP with Your Business Phone networks within a company or business will always be a necessity—it bridges everyone internally while also allowing for connections externally. Traditional private branch exchange (PBX) phone systems or even KSU-less systems can be quite the cost, making the maintenance of a …
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Voip 101

4 Reasons to Utilize VoIP for Call Centers

4 Reasons to Utilize VoIP for Call Centers When it comes to a business phone system, the VoIP system tops the list. The Voice over Internet Protocols (VoIP) is a phone system that’s integrated with both hardware and software and uses the Internet as the transmission medium for telephone calls …
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Voip 101

VoIP Systems — 4 Reasons to Utilize Them for Your Business

VoIP Systems — 4 Reasons to Utilize Them for Your Business There are different types of business phone systems that are utilized by companies in today’s business landscape. Such systems include a virtual phone ideal for remote work, a traditional landline for big corporations, and a VoIP for businesses requiring …
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Voip 101

3 Reasons to Invest in VoIP for Your Business Today

3 Reasons to Invest in VoIP for Your Business Today Store owners today have the potential to be connected with a wider range of customers than ever before. This is all thanks to the Internet that has made communication and marketing much more convenient, affordable and beginner-friendly. Today, anyone with …
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Voip 101

4 Common Myths about VoIP Technology Debunked

4 Common Myths about VoIP Technology Debunked As a multibillion-dollar industry that continues to revolutionize the way businesses work all over the world, Voice over Internet Protocol (VoIP) technology is undoubtedly a piece of technology to watch out for in the coming years. 
 What is VoIP technology? VoIP technology, …
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Voip 101

4 Advantages of Integrating Your CRM with VoIP

4 Advantages of Integrating Your CRM with VoIP Only the best businesses keep an eye out for new technology, not only to enhance their productivity and offerings, but to strengthen their relationships with suppliers, partners, customers, and the like. One aspect of business where up-to-date technology is vital would be …
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Voip 101

You Can Take Your VoIP Phone Home or Install Improcom 2 GO​

You Can Take Your VoIP Phone Home or Install App Improcom 2 GO While we all face the Pandemic, businesses can no longer function as they did before. Quickly transitioning to work from ‘home’ has become the new normal for many employees. It is even more important now to keep …
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Voip 101

Every Business & Organization Needs a VoIP

Every Business & Organization Needs a VoIP The modern age’s greatest contribution—the internet—has opened doors to people all over the world. One of them is voice over internet protocol or VoIP, which has a similar function to its predecessor, the landline. Both technologies transmit voice data from one point to …
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Voip 101

Making Your Phone System Work with a CRM

Making Your Phone System Work with a CRM It is no secret that for every business to work smoothly, carefully organized integrations must be in place. These may include multiple systems all connected or working together as one. The systems in the technology and communications area is one of the …
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Voip 101

4 Benefits Your Business Enjoys When Utilizing VoIP

4 Benefits Your Business Enjoys When Utilizing VoIP If you’re looking for a telecommunication solution for your business, there is one recommendation we have for you: VoIP. VoIP, or voice over internet protocol, utilizes the internet to allow employees to communicate with one another without any complicated infrastructure that traditional …
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Voip 101

Every Business and Organization Needs VoIP

Every Business and Organization Needs VoIP The modern age’s greatest contribution—the Internet—has opened doors to people all over the world. One of them is voice-over-internet-protocol or VoIP, which has a similar function to its predecessor, the landline. Both technologies transmit voice data from one point to another. The landline uses …
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Voip 101

The Future of VoIP Technology. 3 Key Trends to Expect for 2020

The Future of VoIP Technology. 3 Key Trends to Expect for 2020 As one of the rising topics in both modern consumer and business sectors all over the world, the Voice over Internet Protocol (VoIP) industry has amassed a large following that’s eager to capitalize on a groundbreaking piece of …
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Voip 101

3 Aspects Your Business Must Look for in a VoIP Provider

3 Aspects Your Business Must Look for in a VoIP Provider Communication in business is highly valuable, whether it be between employees within the company or with external clients. This is why finding the right platform for your communication purposes is considered a crucial decision. Fortunately, technology has provided a …
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Voip 101

What Makes VoIP a Key to Successful Business

What Makes VoIP a Key to Successful Business VoIP or Voice Over Internet Protocol is a special feature that is offered as part of business phone solutions. It is key to achieving better productivity in a business by having an efficient telephone service over the internet. Many companies have made …
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Voip 101

4 Ways to Answer VoIP Phone Calls Professionally at Work

4 Ways to Answer VoIP Phone Calls Professionally at Work Many people will say that answering phone calls is a basic and straightforward process. The truth, however, is that no matter what your job is or who you are, answering phone calls in a friendly and polite manner is vital …
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Voip 101

3 Benefits of Having a VoIP-CRM Integration

3 Benefits of Having a VoIP-CRM Integration In every business, the sales and marketing departments are a closely related group. This means that the two departments often work together to come up with the best results for the company. When a business successfully unites these departments together, it can reap …
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Voip 101

Our Guide to VoIP Service

Our Guide to VoIP Service Not many businesses can operate without a phone. Whether that’s customer services or any other operations within the industry, companies always need a way to communicate with their current and potential clients. Today, the classic landline phone is being replaced by VoIP (voice over internet …
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Voip 101

4 Ways VoIP Systems Will Benefit Your Business in 2020

4 Ways VoIP Systems Will Benefit Your Business in 2020 Voice over Internet Protocol (VoIP) is a technological means of calling people using the broadband internet instead of a traditional analog phone system. It’s a simple process of converting the sound into digital waves that are transferred through the world …
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Voip 101

Our Guide to Setting up a Call Center for Small Businesses

Our Guide to Setting up a Call Center for Small Businesses In a business-oriented and customer-centric world, delivering quality service is paramount for both customer satisfaction and business success. With the advancements in technology, customers now demand quick responses, engaging interactions, and timely results, and companies need to keep up …
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Voip 101

3 Benefits of VoIP for Your Business Productivity

3 Benefits of VoIP for Your Business Productivity Nowadays, new technologies are continually emerging, and this helps businesses have a robust and streamlined approach. For one, VoIP replaces your phone system with digital technology. VoIP, also known as Voice over Internet Protocol, is a category of hardware and software that …
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Best VoIP Phone & How to choose the right phone for your business

Best VoIP Phone & How to choose the right phone for your business What should you consider when choosing a VoIP phone and how to choose the best VoIP phone? Many businesses today use legacy phone systems that rely on outdated, expensive old-fashioned telephone lines. VoIP has turned the telephone …
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Voip 101

Are my current phones voip compatible phones?

Are my current phones voip compatible phones? Are my current phones VOIP compatible phones? With so many different phones available for businesses to purchase, compatibility questions are a common concern. Where should you look to make sure you can keep your current equipment and increase your quality of service? Are …
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Unlimited virtual online fax service (vFAX)

Unlimited virtual online fax service (vFAX) Improcom provides our customers with Truly Unlimited V-Fax service While many competitors offer an online fax service that is based on “number of pages” Improcom is proud to offer an unlimited v-fax service and as always with Improcom there are no overages, hidden fees …
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Cisco VoIP Solutions are the best-selling equipment by brand in Q3 of 2015

Cisco VoIP Solutions are the best-selling equipment by brand in Q3 of 2015 The Best-Selling VoIP Telecom Equipment By Brand In Q3 via CRN.com IT giant Cisco Systems dominated the VoIP telecom equipment market in first place, accounting for 73.3 percent of shipped equipment in 2015. Cisco was also named …
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Voip 101

Yealink CP860 – Award Winning Conference Phone – EXCLUSIVE PRICING $200 BELOW MSRP THROUGH 2016

Yealink CP860 – Award Winning Conference Phone – EXCLUSIVE PRICING $200 BELOW MSRP THROUGH 2016 YeaLink CP860 Conference Unit The Yealink CP860 is a VoIP Conference Phone designed to provide today’s businesses with features they demand. It is not only a perfect choice for small and medium-sized conference rooms but …
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/ Improcom
Voip 101

Improcom is a premier authorized dealer for Yealink VoIP Phone :: Introducing the Yealink T48G Ultra

Improcom is a premier authorized dealer for Yealink VoIP Phone :: Introducing the Yealink T48G Ultra Is your business ready for the latest in VoIP tech? The latest technology offers your business a new way to stay ahead of the competition. Over the next few weeks we will be adding …
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Voip 101

Snom VoIP phone can become a covert spy tool… Not at Improcom!

Snom VoIP phone can become a covert spy tool… Not at Improcom! Your VoIP are safe here at Improcom, despite new security research showing vulnerabilities in default passwords. We all know how important passwords can be. We are told to create a unique one for every website, use a combination …
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Voip 101

Salesforce.com CTI Toolkit upgrades the cloud with OpenCTI Cloud for Telephony

Salesforce.com CTI Toolkit upgrades the cloud with OpenCTI Cloud for Telephony CTI (Consumer Telephony Integration) now using OpenCTI for Salesforce VoIP Integration Plugins 2014 brought all new tools to Salesforce.com and new OpenCTI for salesforce brings VoIP and business PBX integrations into the cloud. Salesforce CRM Call Center seamlessly integrates …
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Voip 101

Get Business Calls On Your Mobile Device

Get Business Calls On Your Mobile Device The Bria Soft Phone App allows your Mobile Device, Tablet, PC or Mac to send and receive business calls, using your business phone number, anywhere in the world! Your mobile device becomes your office extension, displaying your company caller ID on outbound calls …
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Voip 101

Salesforce VoIP Integration & Salesforce Telephony Integration by Improcom Salesforce VOIP Business

Salesforce VoIP Integration & Salesforce Telephony Integration by Improcom Salesforce VOIP Business Salesforce VoIP Integration from Improcom allows your business to combine our Salesforce Computer Telephony Integration (CTI) with Improcom VoIP business phone service. Together your business can use advanced features such as incoming call screen notification and account lookup, …
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Increase Productivity by Using VOIP Salesforce

Increase Productivity by Using VOIP Salesforce Are you looking for a way to better manage your business to customer relationship more efficiently? If you want to maximize your customer relationship without sacrificing countless hours of employee time, then VOIP Salesforce is the perfect solution. VOIP Salesforce is a cloud based …
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/ Improcom

Salesforce Business Telephone

Salesforce Business Telephone Is it time to upgrade your current phone system? If so, then the Salesforce business telephone is one of the best ways to improve your businesses productivity. By implementing Salesforce, the leading customer relationship management tool, you will enable your business to grow by putting the right …
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Salesforce Phone Integration

Salesforce Phone Integration Is it time to upgrade your phone system? Are you worried that if you upgrade your current phone system that the new system will be too complicated to be effective? Take it from our many satisfied customers; the salesforce phone integration was a quick and easy process, …
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Salesforce VOIP CTI

Salesforce VOIP CTI In today’s world of technological advances, if you don’t change with the times, you might be left behind. The old way of maintaining your company’s phone system that uses individual lines that each require monthly payments to the local phone company will soon be a memory. VOIP …
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Salesforce Telephony Integration

Salesforce Telephony Integration Salesforce Telephony Integration into your business is something that can be easily accomplished when you combine it with VOIP phone service from Improcom. Here at Improcom, we will listen to your needs and work with you to figure out the requirements of each integration project. We will …
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Salesforce Phone System Integration

Salesforce Phone System Integration Does your business already use VOIP phone service because of its many advantages that it offers to the business environment today? If so, you probably think that you are keeping up with technology as far as your VOIP phone system goes. However, if you are not …
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/ Improcom

Salesforce VOIP

Salesforce VOIP There is no reason to continue using your old phone system that has chronic issues with dropping calls and call quality. Salesforce VOIP integration takes two quality products and merges them into one easy and effective tool that will help increase the quality of the customer service that …
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Salesforce Polycom Integration

Salesforce Polycom Integration Here at Improcom, we are here to help you with your Salesforce Polycom integration. We know that there are many different companies that can provide VOIP phone service to you. We also know that you can get your VOIP phone equipment from many different vendors. But if …
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Salesforce Cisco Integration

Salesforce Cisco Integration Do you need a little help with improving your customer service? Do your current phones need to be upgraded or replaced? If so, then we are here to help. At Improcom, we can take your old phones or phone system, and upgrade them to new Cisco VOIP …
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Comcast Fined $33M for publishing unlisted customer information

Comcast Fined $33M for publishing unlisted customer information Is your current VoIP provider keeping your information secure? Comcast has settled claims with customers in California after it had listed the phone numbers and contact information of clients which requested to remain unlisted. Comcast has agreed to settle with the State …
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Salesforce Sip Integration

Salesforce Sip Integration Are you looking for a way to improve your customer service? Have you ever thought about upgrading your phone service from the traditional phone service to a SIP service? We can help you with a Salesforce sip integration, using Salesforce, a top rated CRM (customer relationship management) …
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