VoIP for Today’s Businesses. Benefits and Trends in 2020

VoIP for Today’s Businesses. Benefits and Trends in 2020

VoIP for Today’s Businesses. Benefits and Trends in 2020

With the current pandemic affecting all types of businesses and industries, many small to medium enterprises have turned to VoIP services to effectively secure sales and customer interactions. This is because using Voice over Internet Protocol has the ability to connect voice calls through the use of an Internet connection. But what exactly are its benefits, and what trends apply today?

This article is made for business owners like you looking to better serve customers, whether locally or globally, through VoIP. Since the service is ideal for long-term business growth and developing new customer-oriented systems, it would be a smart move for you to.take advantage of it and the following benefits:

1. Highly adaptive for remote work

With most businesses currently at a standstill, small and medium enterprises are now thriving through VoIP services. As compared to being in a physical office environment, the shift to remote work has allowed employees to improve their sales and secure more business opportunities. This is because VoIP essentially gives them a more upgraded version of the common telephone line. 

For as long as broadband Internet is secure, workers can use VoIP to reach different customers worldwide and offer voice recording for truly top-quality customer service. Customer representatives can also redirect or take calls, which allows them to answer customer queries and provide better help. The technology paves the way for expansion, as a business can reach more customers throughout a workday more efficiently.

2. Cost-efficiency

Besides the versatility it offers your employees, VoIP gives you flexibility with your budget. As compared to acquiring different units for traditional phone lines and upgrading your services to reach multiple customers, you can opt to get VoIP instead, which is more cost-efficient anyway. 

With a few easy clicks, your customer representatives can direct a call to you or another office executive to answer a major concern. When you consider that the cost of traditional phone plans and technologies can add up quickly, VoIP is the more cost-effective option that allows you to allocate your budget for other expenses.

Common Trends in VoIP for Business

Now that you know about the benefits, note how VoIP is also applicable to different technological solutions and business plans. Doing so will help you better integrate the system and customize what you specifically need for your business.

1. Use of cloud services or secure VPS

With the new normal being mostly a work-from-home setting, business owners are taking advantage by pairing VoIP services with cloud hosting services. This allows for a fully digitized office solution for employees to conveniently tap into important office files or programs without having to step foot into their office cubicles. 

In the long run, this setup saves small to medium business owners money. They no longer need to allocate sums for upgrading infrastructures or systems. Instead, they can rely on the service provider for constant updates. 

In the future or post-COVID-19, many businesses will likely consider whether the need for employees to go back to a physical office space is necessary, as the VoIP-cloud hosting combination makes for a highly effective working environment right from home. Only time will tell, but the future for remote work seems bright. 

2. Rise of 5G and highly competitive Internet speeds

The utilization of VoIP and other online services has largely been thanks to the rise of 5G, the fastest Internet connection worldwide. Its impressive speed and connectivity among multiple networks is the common resource of employees and customers alike to find and reach services. With the continuous improvement of 5G technology and related services, remote work and purchasing needs online are now shaping up to be the reality that is not going anywhere anytime soon. 


To be at par with the ever-changing business landscape of 2020, consider VoIP solutions for your business today and secure opportunities for growth even amidst the pandemic. 

In need of VolP services for your business? Connect with us at Improcom! We can provide you with professional VoIP solutions to streamline your customer acquisition and other general services through the phone line.