4 Common Myths About SIP Trunks and the Truths Behind Them

4 Common Myths About SIP Trunks and the Truths Behind Them

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Worldwide organizations have turned to Session Initiation Protocol (SIP) trunking as a reliable and dynamic way to support their business communications needs. With SIP technology, businesses can save money, grow their profits, and become more agile towards an ever-changing environment. With all the benefits of SIP trunking, it has quickly become essential for many enterprises.

However, even with its widespread popularity, many myths surround SIP trunking, ultimately deterring leaders and decision-makers from pursuing a more efficient option for their company. Here are four of the most common myths about SIP trunking and the truth behind them: 

SIP Has Poor Call Quality

Most people nowadays have experienced VoIP one way or another through services like Skype, which are focused on bringing accessible communication to home users. While this free software is sufficient for personal use, it doesn’t fit the bill for businesses, requiring top-notch service and quality for efficiency. 

However, business-grade SIP trunking offers a robust infrastructure that will guarantee call quality, eliminating any jitters, packet losses, or low latency most people experience in free tools. You’ll hear each caller clearly, ensuring that everyone is aware of the discussion of necessary details. By investing in VoIP for business, you’ll enjoy a dedicated service along with a support team to uphold stringent service level agreements and quality of service.

SIP Trunking is Too Expensive

People often think that new technology means hefty prices, especially if there’s not enough competition to make the cost more affordable. Luckily, this isn’t the case with SIP trunking, which can truthfully save you more money in the long run. You can discontinue the costly Integrated Services Digital Network (ISDN) lines with VoIP services since you won’t be using them anymore. However, you can also use SIP trunking with your existing ISDN connections to allow for a seamless transition. 

SIP is Too Novel to Be Reliable

Innovations are often met with skepticism and doubt because many people fear the new and unknown. As a result, decision-makers tend to shy away from SIP-related technologies, since they think it’s too new to be reliable. After all, they’ve used ISDN for years, so they don’t need “unproven” and “new” technologies, right?

The truth is that VoIP and other IP-based solutions have been in the mainstream for several years. According to recent Ofcom research, many businesses rely on their efficiency and affordability, with approximately 35 percent of companies declaring SIP trunking to be the most vital telephony system.

Existing Providers don’t offer SIP

While many businesses may be curious about SIP trunking, they’ll feel inclined to turn it down if their current communications provider doesn’t offer it. They assume that since their supplier doesn’t recommend this solution, they cannot benefit from switching over to VoIP.

However, most large telecom providers protect their interests, especially in their hefty investments in their existing infrastructure, catered mostly to ISDN. If they recommend switching to SIP trunking solutions, it can hurt their business, which is why they usually don’t suggest it. However, moving to cheaper and more cost-effective services will ultimately be better for your company in the long run, so don’t be deterred by what your communications provider has to say. 


VoIP solutions have provided a world of benefits to thousands of businesses across the globe. It offers a better and more secure way to communicate with each member of your business while being more affordable than standard ISDN solutions. Now that you know the truth behind these four myths about SIP trunks, you can fully explore VoIP for your business and the benefits it can offer.

Improcom is the leading provider of VoIP solutions, offering business-class VoIP phone service. We can equip your business with an enterprise-grade all-in-one solution that’s easy to set up, use, and manage. Contact us today to get started!