The Future of VoIP Technology. 3 Key Trends to Expect for 2020
As one of the rising topics in both modern consumer and business sectors all over the world, the Voice over Internet Protocol (VoIP) industry has amassed a large following that’s eager to capitalize on a groundbreaking piece of technology.
What the numbers say about VoIP services
In recent years, the VoIP services industry has boomed in a short amount of time to become one of the rising stars of today’s consumer and business technology industries.
Thanks to the wide reception of the technology itself and a greater demand for efficiency and convenience-driven experiences, the VoIP industry will experience an average of 10 percent in annual growth. With a wide range of services, accelerated technological developments, and greater cost-reducing abilities across a variety of different applications, the VoIP industry is expected to reach the 20 billion-dollar mark within the next few years.
VoIP industry trends to watch out for
Although it has only become popular over the last few years, VoIP services will grow in terms of scope and market size while growing even more in the next few years, especially with regards to upcoming industry trends.
To ensure that you’re carrying out all the right measures and covering every chance to improve your business’s operations and grow it even more effectively, here are three key VoIP industry trends to watch out for in 2020:
1. The exponential growth of mobile VoIP’s user base
As more consumers continue to grow accustomed to doing everything with their smartphones, it should come as no surprise that the rise of mobile VoIP is right around the corner.
Instead of being confined to working in the office, employees and business owners alike will now be able to transfer any conversation that they have with a customer to their mobile device and keep the discussion going. This is a key development that’s projected to grow the Mobile VoIP sub-industry’s user base.
2. The integration with other work and operational applications in the market
With more industries taking note of the key advantages of using VoIP software, developers have now begun integrating VoIP phones with cloud-based software programs and enterprise software systems. By integrating VoIP systems and phones with various apps, such as CRMs, ERPs, and cloud-based programs by using the Application Programming Interfaces, employees can expect to have smoother workflows and easier multitasking.
3. The rise in businesses using VoIP technology to scale higher
No matter what business uses VoIP technology, it’s potential to scale with both efficiency and enhances performance can be eventually realized and fully utilized as soon as the technology becomes even more commonplace. Once the VoIP technology is integrated into a company’s workflow, the business itself can work much more efficiently without sacrificing its available resources while maximizing its overall performance.
Final words
With the future of Voice over Internet Protocol (VoIP) technology expected to be as bright as ever, it always helps to become aware of key trends that are set to take place soon. Whether you’re looking to improve your business’s operational efficiency or want to anticipate the future of consumer and business technology, make sure to keep the three aforementioned trends in mind at all times!
If you’re looking for a VoIP provider in New York, get in touch with us today to see how we can help.