Making Your Phone System Work with a CRM

Making Your Phone System Work with a CRM

It is no secret that for every business to work smoothly, carefully organized integrations must be in place. These may include multiple systems all connected or working together as one. The systems in the technology and communications area is one of the multiple fields that are the most fundamental.

Over the years, voice-over-internet protocols or VolP have become popular among small and big companies alike because of the communication and cost-saving benefits they provide. VolP Integrations are also gradually increasing their popularity in the market. The most common of these types of integration between multiple systems is the voice-over-internet protocols–customer relationship management or the VolP-CRM.

VolP-CRM integrations have the capacity to improve customer experience by cutting down on the need for manual tracking and work-recording. Setting in place a one-way integration that will permit your VolP System to transfer data to your CRM can prove to have more fruitful benefits for companies in the long run. Maximizing the flow of the processes and improving customer relationships with lesser human resources can widely help different types of businesses across various industries.

How to Make VoIP-CRM Integration Work?

Step One – The Planning

Before diving headfirst into purchasing a VolP or CRM system, do a bit of research if there’s already an integration between the two that exists. Some of the more complex systems would require a custom integration. The good news for you is that you can opt for a system with built-in VolP integration to save yourself the time and trouble of developing new customization. In case your initial inquiry finds no integration, consider looking for an alternative that can best provide your company’s needs.

Step Two – The Service Updates

Phones get outdated. Fashion gets outdated. Systems get outdated. This trend is expected and is reasonably normal. That is why in going forward with the VolP-CRM integration, make sure that both the hardware and software that you use can be updated and supported. Apart from this, you need to know whether the VolP provider and the CRM company can offer you available support.

Step Three – The Implementation

Setting up your new integration isn’t as complex or as complicated as you think. However, to be sure of the quality of the systems and whether they work well, you need to have them tested first. Always. There are specific instructions you can follow to test your integration, but if you want a professional’s service, you can also opt to work with a support representative.


VoIP integration can help you in reaching the best results for your business or company. However, bear in mind that searching for the right system, provider, and integrations that can present you with the data and services that your business needs to cater to your clients well is also a key factor. Weigh in all of your options and look for something that will best benefit you and would be more cost-efficient for you in the future, and follow all the tips to secure a well-functioning integration.

To learn more about VoIP, or even talk about implementing VoIP into your business, get in touch with Improcom in Brooklyn today. We’re happy to help.

Making Your Phone System Work with a CRM