When thinking about setting up a call center, you must consider the following factors:
● Technology: Investing in technologies to pull off your call center project can be quite cumbersome and expensive. Phone technologies, computer set-up, and web connection are essential investments to be considered.
● Recruitment: The entire process of recruiting, hiring, and training agents can take much time, money, and resources for your business. This can even lead to burdened expenses, unemployment hearings, and increased HR needs.
● Team: Building a team and establishing relationships can be daunting for an owner of a small business. When these agents are added to the payroll, it can have a huge dent on your overall finances.