VoIP Phone System Errors. How to Fix 3 Common Issues
Adapting to new forms of digital hardware is not uncommon for businesses. With the arrival of smartphone devices, many business models have changed to suit mobile online transactions. Because of this, companies need to avoid having problems with their communication systems to retain their customers’ trust.
Addressing Voice over Internet Protocol (VoIP) issues
VoIP phone systems have become a preferred service in providing companies with an affordable and effective way of communicating with customers and automating help desk functions. Although they have been around for quite some time, many businesses still struggle with common issues, such as poor audio quality, Internet connection problems, and data security concerns.
In this article, we will share three common VoIP issues and how to fix them:
1. Poor Audio Quality
Communication is an essential part of any business, whether it’s servicing customers or coordinating with fellow employees. Audio quality issues can cause you to make critical mistakes like ordering the wrong product or mishearing a potential lead’s contact information. Experiencing audio issues can range from missing a few words and sounds, delays in the receiver, and sound distortion during calls.
Since VoIP phone systems are connected to the Internet, poor audio quality is related to packet loss and latency issues. To fix this, you’ll need to research what your vendor uses as a codec. Some codec types are better for sound quality while others are more efficient with speed. You may have to adapt to one or the other, depending on what better fits your business’ purposes.
2. Fluctuating Internet Quality
As mentioned, VoIP phone systems depend on the stability of the Internet in providing a decent service. Because of this, you need to be picky in choosing the right Internet Service Provider (ISP) that works well in your local area. If your ISP is compromised or dealing with downtime due to routine maintenance, you will be forced to pause your business’ operations until they can get their networks up and running.
Although you won’t have much control over your ISP’s maintenance schedules, you can prepare for the worst by having a second ISP connection as backup. You can also use both at the same time to distribute bandwidth usage for faster online transactions. Having a backup network connection goes the same for having a secondary energy source that’s compatible with your VoIP system’s devices so that your company can still function even when electricity is down.
3. Vulnerable Security Systems
Data security is a growing concern in today’s modern age. VoIP forms are set in the digital space, which makes them vulnerable to unauthorized access, hackers, and other malicious entities. One recurring inconvenience that businesses have to deal with is unknowingly making long-distance calls. Hackers can even infiltrate the company’s network and make calls that can cause you thousands of dollars in fees.
One effective way to improve your security systems is by creating strong company passwords that are changed regularly to avoid being infiltrated by hackers. Encryption and firewall systems are also necessary for ensuring that your data networks are well-protected from malicious individuals.
VoIP issues can be frustrating to deal with since it puts a pause on your company’s productivity. By thinking ahead and taking the necessary preventative measures, you’ll be able to lessen the inconveniences in hardware and software issues that your business experiences.
We are the leading brand in the business phone system market since 1996. We provide an all-in-one solution for business’ telephony needs for VoIP CRM integration. Get in touch with us today, and we’ll install stable and secure solutions for your business!