Communication is an essential part of any business, whether it’s servicing customers or coordinating with fellow employees. Audio quality issues can cause you to make critical mistakes like ordering the wrong product or mishearing a potential lead’s contact information. Experiencing audio issues can range from missing a few words and sounds, delays in the receiver, and sound distortion during calls.
Since VoIP phone systems are connected to the Internet, poor audio quality is related to packet loss and latency issues. To fix this, you’ll need to research what your vendor uses as a codec. Some codec types are better for sound quality while others are more efficient with speed. You may have to adapt to one or the other, depending on what better fits your business’ purposes.