How VoIP Can Help Businesses Survive the Coronavirus Outbreak

How VoIP Can Help Businesses Survive the Coronavirus Outbreak

If your business isn’t equipped with work-from-home protocols in the case of extraordinary circumstances, you could be facing some trouble. However, VoIP (or Voice over Internet Protocol) is helping companies stay connected and could be the key to helping your business survive the outbreak.

A Coronavirus Update

As the situation is likely to get worse before it gets better, people demonstrating minor signs of respiratory tract infections will be required to self-isolate for at least seven days. As lockdown protocols are expected to become more restrictive in the next 10 to 14 days, many companies are introducing remote work to employees. 

Here’s how using a VoIP provider can help your business during the pandemic

1. VoIP lets you work from anywhere

As its name suggests, a VoIP allows you to connect with others via PC, laptop, or tablet, given that your internet connection is stable. It provides a majority of the office functionality you can expect working on-site. 

Managers can check in with team members through direct calls, instant messaging, or voicemail. An efficient VoIP system allows for seamless collaboration between departments.

2. VoIP allows the NHS to make video calls

The NHS Trust is responsible for issuing advice to members of the public experiencing COVID-19 symptoms. As much as possible, sufferers should not immediately take the trip to a local clinic and instead connect with the NHS Trust via telephone or video call. 

Over the years, VoIP video calls features have improved greatly in sound and picture quality. 

3. VoIP can be used in emergency situations

VoIP’s video conferencing technology allows companies to continue hosting staff meetings and staff training, regardless of where employees are stationed. VoIP’s call redirections and bespoke voicemail recordings allow businesses to remain adaptable to the currently ever-changing environment. 

Not to mention, VoIP can improve your customer service by allowing you to provide customers with instant feedback. For frequently recurring inquiries, VoIP solutions also offer auto-attendant features if you can’t come to the phone.

Tips on Working from Home with VoIP

Though the ability to work from home allows employees to retain their income, it’s easy to feel isolated, which can negatively impact one’s productivity and well-being. Here are a few tips on working remotely that you can use to foster a healthy working environment.

  • Arrange video check-ins with your team members. Consider how they might need help or how they can help you. 
  • Avoid micromanaging—you don’t want to put pressure on anyone in your team. 
  • Maintain a good work-life balance by sticking to a regular schedule. Avoid working too late. 
  • Take advantage of VoIP cloud technology to access files, projects, and other data. 

Though your business may be feeling the effects of the pandemic on its operations, using VoIP systems can drastically reduce your costs. The upfront costs of VoIP technology are relatively minimal and very flexible. It’s easy to scale up or down depending on the number of lines or features you require. 


Gone are the days of taking a trip down to the office to retrieve files you can now store digitally and online.

As an experienced VoIP provider based in Brooklyn, we aim to be your top choice for your VoIP solutions, as we provide all-in-one services that are easy to set up and manage.