The last thing that a business wants to happen is to encounter downtime in its operations. Even 30-minutes or one hour of downtime risks the credibility of a company in keeping up with its services to clients. Some of the connectivity issues that contribute to downtime are delays from low bandwidth, jitters, or latency, among others.
For these reasons, it is imperative that the chosen VoIP provider must guarantee reliable customer service. Look for a provider that offers 24/7 customized services available throughout the year. Keep in mind that business should not stop for anything, although issues may happen at unexpected times, even on holidays or weekends.