4 Benefits of Utilizing Cloud Communication Technology

4 Benefits of Utilizing Cloud Communication Technology

In a modern world, it’s best to ditch out your old and outdated telephone system and opt for a major upgrade. As a small and medium enterprise (SME), you might be faced with limited features and high costs due to your existing private branch exchanges (PBXs) that can impact your internal and external communication and overall business operations.

Because of this, it’s best to migrate to a cloud communication solution for your business phone systems. This is where Voice over Internet Protocol (VoIP) systems come into the picture. It uses an Internet connection (instead of copper wires that landlines typically run on), which is ideal for SMEs needing a sophisticated phone system at a reasonable price.

If you are still unconvinced, here are the four benefits of using a cloud communication technology and why you should hire a VoIP provider for your business:

1. Enhanced productivity and overall efficiency

In the past, only big businesses that had stable financial standings could have state-of-the-art phone systems. They could even take advantage of advanced features like auto-attendants, extension dialing mobile apps, and corporate directories. As a result, SMEs had to contend with traditional, premise-based PBXs with limited features and capabilities. Today, however, even SMEs can benefit from a VoIP system because of the advent of cloud communication technology, which helps to increase your business’s productivity and overall efficiency.

2. Consolidation of the phone and conferencing services

When it comes to communication, some companies employ additional conference bridges and web conferencing services for various business sites and remote workers. However, these add-ons can contribute to a significant increase in your overall bills. What’s great about a cloud solution is how it can consolidate both your phone system and conferencing services. For instance, you can have a virtual office with web-based meeting capabilities using your cloud communication system. With this in place, you don’t need to have a separate WebEx, GoToMeeting, or other conference bridge services.

3. Easy phone system updates

Another good reason to utilize a cloud communication system is how easily and quickly it can be updated or upgraded. As this is typically hosted in the cloud using the Internet, your VoIP system can be changed, expanded, and added with advanced features. In the past, it was quite difficult to change and grow your traditional PBX system, as both hardware and software needed to be deployed and upgraded, which proved to be quite the hassle.

4. Reduction on monthly bills

What’s great about cloud communication is how your VoIP system can significantly lower your monthly phone bills. This is because all tools and features are run in a cloud communication system using the Internet. As a result, there’s no need for separate billing for each tool for your workforce from various locations. Even local and international call rates can be lowered when your phone system uses a cloud solution. Furthermore, your business doesn’t need to spend on PBX equipment maintenance and upgrades, as with many older telephone systems, meaning that you can save more in the long run!


Communication is the lifeblood of any business, which is why SME owners should have a robust system for stable communication. When it comes to this, having a VoIP phone system can make all the difference in your business operations. As outlined above, you can take advantage of the following benefits—enhanced productivity and overall efficiency, phone and conferencing service consolidation, easy system updates, and monthly bill reduction. Ultimately, with all these upgrades in place, you’ll notice how they will boost your business operations and growth efforts!

Are you looking to upgrade your traditional phone system? We’re a leader in the business phone system market offering world-class VoIP services in Brooklyn. If you need VoIP solutions for your business, whether small or medium-sized, get in touch with us today to see how we can help!