Holiday Success: How a VoIP Can Help Your Business Grow
The holiday season is arguably one of the busiest times of the year. People hop from one shop to another buying gifts and other holiday necessities, such as food and decorations. For the business landscape, however, the holidays provide the opportunity to earn more and grow business, which is why ensuring that operations are set and ready is paramount. Customers need to be looked after, especially since they’ll likely be demanding extra care and service.
One of the best ways to ensure that your business is prepped and ready is through a Voice Over Internet Protocol (VoIP), a system that enables you to elevate your telephone services. Your customers will want to connect with your daily, regardless of time and the festivity.
That said, your business should be able to handle countless calls, and with the help of VoIP, you guarantee growth and success. To learn more about VoIP before investing, here is a quick rundown of its undeniable benefits:
A Virtual Reception Desk
Given the massive amounts of calls your staff will likely be receiving, it’s important to invest in a virtual reception desk that will greet your customers before proper accommodation by your staff. You’ll want your system to greet your customers with reminders about your hours of operation, as well as a friendly “Happy Holidays” for a more festive spirit.
Such efforts may not seem like much, but simple touches like these will help your customers feel more comfortable and welcome, arming them with the patience necessary as they wait for your staff to handle their call.
Personalized Customer Greetings
With the help of your VoIP system, your staff will be able to create a personalized voicemail greeting. You give your employees the freedom to create unique messages, which is particularly useful when they’re handling multiple clients. Customers calling will hear the personalized voicemail, which signals good service—as opposed to a dead tone.
It’s also important to note that your employees will likely be on rotational schedules, to give way to their own holiday celebrations. A personalized voicemail will help accommodate your customers better, reminding them that you will be returning calls as soon as possible.
Better Customer Service Through Call Recordings
VoIP can do more than just automate calls and personalize greetings—they can also improve the quality of your customer service through recordings. The best way to improve customer service is through understanding customer issues and pain points.
Given the nature of calls, however, conversations can be difficult to analyze. Through the feature of call recordings, you can now record each and every call. You’ll be able to loop back and identify customer complaints, allowing you to change services accordingly.
Call recordings can also be used to ensure quality, which is needed when it comes to coming up with better scripts and improving representative and customer interactions.
Beating the Holiday Demands with VoIP
As we near the most wonderful time of the year, it’s important that you set plans and strategies to ensure better business growth. Your customers expect top-notch and quality service, especially since they’ll be shopping non-stop. Any queries, concerns, or complaints need to be addressed as effectively and efficiently as possible, so invest in tools that will boost productivity and engagement. With the help of a VoIP, you allow your business to soar into new heights!
If you’re on the hunt for the best VoIP provider in New York, Improcom is the place to call. We are a leader in the business phone system market, and we have been providing unparalleled solutions since 1996. We’ve created unique solutions for thousands of businesses, so allow our professionals to do the same for you. Let’s talk growth—reach out to us today.