Why You Should Invest in Salesforce and VoIP Integration

Why You Should Invest in Salesforce and VoIP Integration

crm salesforce best integration

Many businesses are looking for ways to take charge of their customer relationships and marketing opportunities. They do this through salesforce and VoIP integration. You may also be searching for effective strategies to bolster your team’s productivity. But what exactly can you expect to enjoy once you acquire this service?

This article will discuss the reasons why you may want to invest in salesforce VoIP services. Take this as an opportunity to supply your employees with all the necessary tools they need to meet projections every business quarter. This way, your company doesn’t get lost in the shuffle as you beat your competitors. 

1. Provides seamless account planning and management

Many customer relationship management teams often have difficulty gathering all the relevant information they need to nurture leads and maintain sales conversations. Fortunately, you can access everything easily through salesforce, allowing your team to maintain client connections. You can even empower your representatives to switch up their plans as they stay organized. 

With the VoIP service in their hands, they can transfer calls seamlessly, enabling flexibility for important client calls. You can also record all the details and give your team the power to integrate relevant information with their account management. It ensures you can maintain your professionalism and great reputation in your chosen niche. 

2. Enables team collaboration and accountability

You need to have a strong customer relationship management system to ensure your team can become proficient marketers of your business’s products and services. You also have to encourage everyone to rise above time-sensitive tasks, like following up on all missed leads and tending to clients’ requests for immediate assistance. Fortunately, that’s what salesforce and VoIP integration is all about! 

The chat feature on salesforce lets your team send client details from the database. You can also use VoIP systems to communicate from anywhere in the world. It means your team can be more productive because they can work remotely and meet any deliverables effectively. This way, you can sustain good client relationships and high success rates for closing deals! 

3. Allows easy integration with existing databases

Your business may already have a wealth of client contact details and other data points that your team may want to use. However, you may have compatibility issues with the interface, amount of storage, and formatting. But don’t worry; salesforce grants you the power to integrate any past client databases! It allows you to manage your accounts efficiently and saves time. You can also use VoIP services to update your existing information with advanced call logging and statistics. This way, every business process is optimized for success and productivity! 

4. Enhances client base

The more your team uses salesforce and VoIP integration, the more you can expect more clients to hear about your business because of referrals and quality customer service. You can also look into different upgrades to increase your team’s productivity and expand your business. You can even consider reaching prospects from other countries! Consult with our experts for more information. 


Investing in salesforce and VoIP for business can be the tools you need to meet your goals. Now, you have a better understanding of what to expect and how to manage your team. All you have to do is find a reputable provider to offer you favorable terms and conditions suitable for your marketing and customer service needs. Invest in better salesforce and VoIP solutions today! 

Are you looking for the best salesforce VoIP integration in New York to boost your business’s CRM and marketing automation capabilities? We at Improcom can provide you with that. We are your dedicated team of professionals in the business telecommunications market, enabling you to meet your projections. Contact us to find out more about our plans and how we can help you!